For any enquiries not covered by our help center, please complete the details below.
Reason for Enquiring:
In the event of an item being defective you may return the item to us, upon receipt the item will be inspected to confirm that the fault is of manufacturing origin, once checked we will then send a replacement or a arrange a refund.
A list of your latest orders is shown below. Please click the link on the right of the relevant order to start the returns process.
When returning faulty items you should include your name, address, order number, a contact e-mail or phone number and details of the fault (i.e. cd skips on track 7).
It is advisable to obtain a free certificate of posting from the post office as this will be needed in the event of loss.
Items purchased or received in error can be returned for exchange providing it is returned in the condition it was received in.
A list of your latest orders is shown below to start the returns process simply click the link on the right of the relevant order.
If your order has not yet been dispatched you will be given an option to simply swap the item and your order will be updated. If you have already received the item you wish to change you will receive instructions for the returns process.
When returning an item you should include your name, address, order number and details of what is required as a replacement. If there has been a picking error on our side there will be no additional postage costs. Any additional postage will be the responsibility of the customer and will be charged to the original payment card.
It is advisable to obtain a free certificate of posting from the post office as this will be needed in the event of loss. TM Stores are unable to accept responsibility for loss of any parcels returned to us.
If your items arrive damaged, we will either issue a refund to you (including the postage and packing you were charged), or send you a replacement. We may also ask you to return the damaged item to us before processing a refund/replacement.A list of your latest orders is shown below. Please click the link on the right of the relevant order to start the returns process.
If we've sent you the wrong size of an item you can simply click the link on the right next to the relevant order to begin the returns process.
If we've sent you the wrong items all together then please contact us by clicking the button below and we'll aim to resolve the issues as soon as possible.
Please find your latest orders listed below.
To view more details on where your order is through the dispatch process just click the order number on the left.For more information on delivery times, please click here If your enquiry is in relation to tickets please click here
View Full Order History
Please find your latest orders listed below. If your order still has pending items you can simply click the link on the right to cancel.Sadly we are unable to cancel an order that’s already been fully processed, in this case, no link will be displayed.
Please note tickets are not eligible for exchange or refund as per the terms and conditions on the site.
Order No or Postcode: